Privacy Policy
Your trust and privacy are sacred to us. Here is how we safeguard your information at MHAAKO.
At MHAAKO (DadiSa Ro Laad), we respect your privacy and are deeply committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we handle it, and the safeguards we maintain.
1. Information We Collect
When you contact us, request recipe advice, or place an order via our website or direct WhatsApp messaging, we may collect basic details necessary to fulfil your order:
- Contact Details: Your name, WhatsApp phone number, and optional email address.
- Delivery Details: Shipping address, city, state, and postal PIN code.
- Order Details: Chosen product weights (e.g. 250g, 500g, or 1kg), quantities, and any specific cooking or packaging notes.
2. How We Use Your Information
We use your personal information solely for the following legitimate purposes:
- To process, pack, and ship your fresh batch of handcrafted Dal ki Mangodi or traditional pantry items.
- To communicate dispatch updates, tracking details, and estimated delivery dates via WhatsApp or SMS.
- To provide personalized customer support and answer questions regarding recipe preparation or allergen details.
- To improve our pantry offerings, kitchen recipes, and website performance.
🛡️ Zero Selling or Renting of Data:
We do NOT sell, rent, trade, or monetize your contact details with any third-party marketing companies or advertising networks. Your information stays strictly within our direct kitchen fulfillment process.
3. Sharing with Delivery Partners
To deliver your food parcel safely to your doorstep, we share strictly necessary delivery details (name, delivery address, and contact number) with verified courier and logistics partners (such as Delhivery, DTDC, Blue Dart, or India Post Speed Post). These partners are legally prohibited from using your data for any other purpose.
4. Payment Security Advisory
MHAAKO currently operates on a direct kitchen WhatsApp model and does not store payment cards or net banking passwords on our website.
Security Notice: MHAAKO representatives will never ask for your confidential banking password, Debit/Credit Card CVV, or UPI PIN. Any payments are made directly by you through standard verified UPI apps (Google Pay, PhonePe, Paytm) to our official brand account.
5. Data Retention & Your Rights
We retain order records for accounting, logistics verification, and tax compliance as required by Indian laws. You have the right at any time to request access to the information we hold about you, request corrections, or ask us to delete your contact details from our promotional broadcast lists.
6. Contact Us Regarding Privacy
If you have any questions, clarifications, or requests regarding this Privacy Policy or your personal information, please connect with us:
- Email: padharo@mhaako.com
- WhatsApp Support: +91 88246 64498
- Kitchen Roots: Rajasthan, India
